Dear Patients,

The past few months have been challenging for all of us, especially with the shutdown of dentistry. We understand that many of you were forced to wait for dental care. We deeply appreciate your understanding while our clinics were closed for non-emergency treatments, to do our part to control the spread of the coronavirus.

We are happy to announce that we are planning to reopen our clinics on Wednesday, May 27, 2020. Your health and well-being continue to be our highest priority. We are carefully preparing and updating our practice procedures. We are also training our dental team to do all we can to minimize the risk of COVID19 for everyone. Please be assured that we will be taking care of you just as well as we will be taking care of our own families.

Infection control has always been a top priority in our practices. Our offices follow infection control recommendations made by the Canadian Dental Association (CDA), the Center for Disease Control (CDC), and the public health. We continuously monitor the recommendations of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.

On your next visit to our clinics, you will notice some changes in our offices and our procedures. We made these changes to help protect our patients and team members. We are proceeding with an abundance of caution, but we want you to feel as confident as we do that any visit you make to our offices will be safe.

Following is the list of our current processes to provide a safe dental treatment experience for you. We will gladly answer any questions you may have about the steps we take to keep you safe in our practice.

To make an appointment, please call our clinics or send us an appointment request email.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming you back to our clinics.

The day before your appointment:

Upon your arrival at the office:

  • Please wait in your car or outside the office building until your scheduled appointment time;
  • The office will text you when we are ready to do your screening;
  • We will review your screening before entering the office;
  • We will take your temperature;
  • Only the scheduled patients will be allowed to enter the office. At this time, we ask parents and other accompanying family members to wait outside of the office;
  • The waiting area chairs are spaced apart to allow for 6 feet of distancing;
  • We will provide hand sanitizer and a mask for all patients at the entrance;
  • We will ask that you continue to practice social distancing measures in common areas of the office at all times;
  • The public areas, including restrooms, will be cleaned and sterilized frequently throughout the day;
  • There will be no physical contact with patients except for treatment;
  • Any patients showing signs of a fever or other symptoms of illness will be asked to reschedule their appointment.

Your treatment:

  • All rooms will be completely sterilized before each patient is seated;
  • All operatories have high-volume suction units to remove aerosols during the procedure;
  • Our team will strictly follow guidelines set forth by our CDC (Centre for Disease Control), public health, and our dental governing bodies;
  • The dental team has all the needed personal protective equipment (PPE);
  • During patient care, appropriate masks, face shields, and gloves will be worn by everyone and changed between patients based on college recommendations;
  • All surfaces that came in contact with the patient will be wiped with disinfectant, including the patient chair and the accessory chair, where the patient placed their personal items and the coat hangers.

Checking out after your appointment:

  • Clear panels will be in place at the front desk to protect against sneeze droplets;
  • After every transaction, the checkout desk and glass will be wiped with a disinfectant;
  • We will offer credit or debit payment upon completion at the front desk.